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Welcome to Sarto Vibe Sales (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.sartovibe.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

Key Points: Our figure-flattering dresses are designed to make you look and feel fabulous. We aim to provide transparent policies that match the sleek simplicity of our bodycon silhouettes. Please read these terms carefully before shopping with us.

1. Our Customers

Sarto Vibe Sales caters to fashion-conscious women who appreciate:

  • Curve-enhancing bodycon dresses
  • Elegant long sleeve designs
  • Statement off-the-shoulder styles
  • Sophisticated sleeveless and v-neck options

Our collections are designed for those who value both style and comfort in their wardrobe essentials.

2. Website Use

2.1 Access and Accounts

You may browse our site without registration. To make purchases, you must provide accurate information and be at least 18 years old or have parental consent.

2.2 Intellectual Property

All content on our site (images, text, designs) is our property or licensed to us. You may not:

  • Reproduce or redistribute any content without permission
  • Use our designs to create competing products
  • Use automated systems to extract data from our site

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in:

  • Color representations (note screen variations may occur)
  • Size charts (please check measurements carefully)
  • Fabric content and care instructions

3.2 Availability

All items are subject to availability. If an item becomes unavailable after ordering, we will notify you and offer alternatives or a refund.

4. Orders and Payments

4.1 Placing Orders

By placing an order, you:

  • Confirm all information is accurate
  • Agree to pay the total amount including any applicable taxes
  • Authorize us to process your payment

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details.

4.3 Pricing

Prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices but will honor the price at time of order confirmation.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

We offer:

  • Standard Shipping (£12.95): Via DHL/FedEx, delivery in 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS, delivery in 15-25 business days after dispatch

5.3 International Orders

We ship worldwide except some Asian and remote regions. International customers are responsible for:

  • Any customs duties, taxes, or import fees
  • Ensuring their country permits clothing imports

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for:

  • Bodycon dresses
  • Long sleeve dresses
  • Off-the-shoulder dresses

Non-returnable items: For hygiene reasons, we cannot accept returns on sleeveless dresses and v-neck dresses.

6.2 Return Conditions

To be eligible for return, items must be:

  • Unworn and unwashed
  • With all original tags attached
  • In original packaging

6.3 Return Process

  1. Email [email protected] within 15 days with your order number and reason
  2. Package items securely with original packaging
  3. Ship to: Sarto Vibe Returns, 96 Clayton Ln, Liverpool, GB L2Q 5MS

6.4 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable unless the return is due to our error.

7. Customer Responsibilities

When using our site and services, you agree to:

  • Provide accurate information when ordering
  • Check delivery addresses carefully
  • Inspect deliveries promptly upon arrival
  • Follow care instructions to maintain garment quality
  • Comply with all applicable laws and regulations

8. Limitations of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect or consequential losses
  • Our total liability for any claim is limited to the purchase price of the item(s)
  • We are not responsible for delays caused by customs, weather, or other factors beyond our control

9. Privacy

Your privacy is important to us. Please see our separate Privacy Policy for details on how we collect and use your information.

10. Changes to These Terms

We may update these terms periodically. The current version will always be available on our website. Continued use after changes constitutes acceptance.

11. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

For questions about these terms:

Email: [email protected]
Address: Sarto Vibe Sales, 96 Clayton Ln, Liverpool, GB L2Q 5MS