At Sarto Vibe Sales, we’re committed to making your experience with our figure-flattering dresses as seamless as our bodycon silhouettes. Below you’ll find all the details about our shipping options and hassle-free returns process.

Shipping Information

Order Processing

We pride ourselves on swift order processing:

  • All orders are processed within 1-2 business days (excluding weekends and holidays)
  • You’ll receive a confirmation email with tracking information once your order ships

Shipping Options

We offer two convenient shipping methods to suit your needs:

Standard Shipping – £12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Includes full tracking

Free Shipping (Orders over £50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Basic tracking included

Note: Delivery times are estimates and may vary depending on your location and customs processing.

International Shipping

We ship worldwide (excluding some Asian and remote regions). International customers are responsible for:

  • Any customs duties, taxes, or import fees
  • Ensuring their country’s import regulations allow for clothing shipments

Our Hassle-Free Returns Policy

We want you to love every curve-hugging bodycon, elegant long sleeve, and statement off-the-shoulder dress as much as we do. If you’re not completely satisfied, our straightforward returns process ensures your shopping experience remains as flawless as our designs.

Return Eligibility

  • Returns accepted within 15 days of receiving your order
  • Items must be unworn, unwashed, with all original tags attached and in original packaging
  • For hygiene reasons, we cannot accept returns on sleeveless dresses and v-neck dresses

Simple 3-Step Return Process

1. Request Authorization

Email our customer service at [email protected] within 15 days of delivery with:

  • Your order number
  • Reason for return
  • Whether you’d like a refund or exchange

Use our template below for fastest processing.

2. Package Securely

Once approved, return the item(s) in their original packaging with all tags attached to:

Sarto Vibe Returns
96 Clayton Ln
Liverpool, GB L2Q 5MS

3. Track Your Return

We recommend using a tracked shipping method. Returns typically take 7-10 business days to process once received.

Exchange Policy

Prefer a different size or style? We’re happy to exchange your item for another from our collection of bodycon, long sleeve, or off-the-shoulder dresses.

  • Follow the standard return process above
  • Specify your exchange preference in your email
  • Exchanges are subject to availability. If your desired item is out of stock, we’ll process a refund instead.

Refund Information

Once we receive and inspect your return:

  • Timing: Refunds processed within 3-5 business days after we receive your return
  • Method: Refunds issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

International Returns

For our global customers:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Mark the package as “Returned Goods” to avoid additional charges

Return Request Template

For faster processing, please include this information when requesting a return:

Subject: Return Request – Order #[Your Order Number]

Dear Sarto Vibe Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) for return:

  • [Dress Style, e.g., “Off-the-Shoulder Bodycon Dress”]
  • [Size]
  • [Color]
  • [Quantity]

Reason for return: [Please specify – size exchange, style preference, etc.]

I have reviewed the return policy and confirm the item(s) are unworn with original tags attached.

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Need Assistance?

Our Liverpool-based customer service team is here to help you find your perfect dress! Contact us at [email protected] with any questions about our policies.