At Sarto Vibe Sales, we want you to love every figure-hugging bodycon, elegant long sleeve, and statement off-the-shoulder dress as much as we do. If you’re not completely satisfied, our hassle-free returns policy ensures your shopping experience remains as flawless as our designs.

Our Return Promise

We accept returns within 15 days of receiving your order for most items (see exceptions below). Items must be unworn, unwashed, with original tags attached and in original packaging.

Please Note:

For hygiene reasons, we cannot accept returns on sleeveless dresses and v-neck dresses

Simple 3-Step Return Process

  1. Request Authorization: Email our customer service at [email protected] with your order number and return reason within 15 days of delivery. Use our template below for quick processing.
  2. Package Securely: Once approved, return the item(s) in their original packaging with all tags attached to:

    Sarto Vibe Returns
    96 Clayton Ln
    Liverpool, GB L2Q 5MS
  3. Track Your Return: We recommend using a tracked shipping method. Returns typically take 7-10 business days to process once received.

Exchange Policy

Prefer a different size or style? We’re happy to exchange your item for another from our collection of bodycon, long sleeve, or off-the-shoulder dresses. Simply follow the return process above and specify your exchange preference in your email.

Note: Exchanges are subject to availability. If your desired item is out of stock, we’ll process a refund instead.

Refund Information

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Return Request Template

For faster processing, please include this information when requesting a return:

Subject: Return Request – Order #[Your Order Number] Dear Sarto Vibe Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Item(s) for return: – [Dress Style, e.g., “Off-the-Shoulder Bodycon Dress”] – [Size] – [Color] – [Quantity] Reason for return: [Please specify – size exchange, style preference, etc.] I have reviewed the return policy and confirm the item(s) are unworn with original tags attached. Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

International Returns

For our global customers (excluding some Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Questions about our returns policy? Contact our Liverpool-based team at [email protected] – we’re happy to help you find your perfect dress!