Welcome to Sarto Vibe Sales’ FAQ section! We’ve compiled answers to the most common questions about our stylish dresses, seamless shopping experience, and effortless delivery service. Can’t find what you’re looking for? Our friendly customer care team is always happy to help at [email protected].
About Our Products
What types of dresses do you offer?
We specialise in fashion-forward dresses including:
- Figure-hugging Bodycon Dresses for confident styling
- Elegant Long Sleeve Dresses for timeless sophistication
- Flirty Off the Shoulder Dresses for special occasions
- Versatile Sleeveless Dresses for effortless layering
- Flattering V-Neck Dresses as wardrobe staples
How do I choose the right size?
Each product page includes detailed size charts with measurements in both UK and international sizes. For bodycon styles, we recommend checking your measurements against our chart as these dresses are designed to fit snugly.
Are your dresses true to the website images?
We use professional photography with colour-calibrated monitors to ensure our images represent the true colours and details of each dress. However, monitor settings may vary slightly.
Ordering & Payment
What payment methods do you accept?
We accept all major credit/debit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely! We use industry-standard SSL encryption for all transactions. We never store your full payment details on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly to get your fashion finds to you ASAP! If you need to make changes, please email us at [email protected] within 1 hour of ordering with your request.
Shipping & Delivery
What are my shipping options?
We offer two convenient options:
- Standard Shipping (£12.95): Via DHL/FedEx with full tracking (10-15 business days after dispatch)
- Free Standard Shipping: On orders over £50 via EMS (15-25 business days after dispatch)
All orders are processed within 1-2 business days from our Liverpool headquarters.
Do you ship to my country?
We ship worldwide excluding some Asian and remote regions. If you’re unsure, simply begin checkout to see if we deliver to your location.
How can I track my order?
You’ll receive a dispatch email with tracking information once your order leaves our warehouse. For DHL/FedEx shipments, you can follow your parcel’s journey in real-time!
Returns & Exchanges
What’s your return policy?
We offer a 15-day return policy from the delivery date. Items must be unworn, with tags attached, and in original packaging. Simply email us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty. We recommend using a tracked service.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Account & Technical
How do I reset my password?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password.
Why can’t I access my account?
This might happen after multiple failed login attempts. For security, we temporarily lock accounts after 5 unsuccessful tries. Please wait 30 minutes or contact us for assistance.
How do I update my account details?
Log in to your account and navigate to “My Details” where you can update your information. Remember to save changes!
Still Have Questions?
Our Liverpool-based customer care team is always here to help with any fashion queries or shopping assistance. Reach us at [email protected] – we typically respond within 24 hours.
Happy styling from all of us at Sarto Vibe Sales!